Return & Exchange Policy
We want you to love your Caliart products. If something isn’t right, we’re here to help.
1. Return Eligibility
We accept returns within 30 days of delivery.
To be eligible for a return:
- Item must be unused and in original packaging
- Item must be in resellable condition
- Proof of purchase is required
2. Non-Returnable Items
Some items cannot be returned, including:
- Used or opened art supplies
- Clearance or final sale items
- Gift cards (if applicable)
3. Damaged or Missing Items
If your order arrives damaged, defective, or incomplete, please contact us within 7 days of delivery.
We may offer:
- Free replacement
- Partial refund
- Full refund (depending on situation)
Please include:
- Order number
- Photos or video of the issue
4. Exchanges
We currently offer exchanges for:
- Wrong item received
- Damaged product
- Defective items
If you need a different product, we recommend requesting a return and placing a new order.
5. Refunds
Once your return is received and inspected:
- Refunds will be processed within 5–10 business days
- Refunds will be issued to your original payment method
Processing time may vary depending on your bank or payment provider.
6. How to Start a Return
Please contact us at:
Include:
- Order number
- Reason for return
- Photos (if applicable)
We will respond within 1–2 business days.
7. Shipping Costs
- If the return is due to our error (wrong/damaged item), we will cover return shipping
- For other returns, shipping costs are the customer’s responsibility
8. Contact Us
If you have any questions, feel free to reach out:
